Management of Services Concepts, Design, and Delivery

Lecture Notes On Leadership And Change Management

This lecture note explains the following topics: Introduction and skills approach to leadership, Contingency leadership, Transformational Leadership, Organizational Design and Change, Employee Relations and Managing Change.

Author(s): Ms. Surabhi Lakshmi

80 Pages

Introduction To Management by Jordan University of Science and Technology

This note is designed to introduce students to the fundamental techniques of using data to make informed management decisions. It will focus on various ways of modeling, or thinking structurally about, decision problems in order to enhance decision-making skills.

Author(s): Jordan University of Science and Technology

NA Pages

Strategic Management by Vardhaman Mahaveer Open University

This note covers the following topics: Strategic Management, Environmental Threat and Opportunity Profile, Strategic Advantage Profile, Hierarchy of Strategic Intent, Strategies Formulation, Strategies Formulation, Mergers & Acquisitions, Strategic Analysis and Strategic Choice, Strategy Implementation, Structural Implementation, Functional Implementation, Functional Implementation, Strategic Evaluation and Control, Reaching Strategic Edge.

Author(s): Vardhaman Mahaveer Open University

230 Pages

Managerial Communication by Bharathidasan University

Aims of this note is to develop all forms of communication skills of the students to enable them to conduct well in any business process without any communication barrier. Topics covered includes: Types of Communication, Barriers to Communication, Principles of Effective Communication, Norms for Business Letters, Personalized stand letters, enquiries, customers’ complaints, collection letters, Sales promotion letters, Application letters, Non-verbal communication, Visual and Audio Visual Aids for communication, Dyadic communication, Report Writing, Structure of Reports, Conducting Meetings.

Author(s): Bharathidasan University

109 Pages

Quality Management by NPTEL

The purpose of this note is to put quality management into perspective, and to highlight its critical importance, as well as to present in-depth ideas on different methodologies, tools and techniques proposed for product and process improvement. This web course will help readers understand opportunities for product or service or process improvement based on quality management principals.

Author(s): Dr. Indrajit Mukherjee, NPTEL

NA Pages

Strategic Management I Lecture Notes

This note focuses on some of the important current issues in strategic management. It will concentrate on modern analytical approaches and on enduring successful strategic practices. It is consciously designed with a technological and global outlook since this orientation in many ways highlights the significant emerging trends in strategic management.

Author(s): Rohan Sahani and Prof. Arnoldo Hax

NA Pages

Management Information Systems

This book covers the following topics: The World Of E-Business, Business Models, e-Business Relationships, Governance Structures, e-Business Technological Infrastructure, XML -The Enabling Technology, e-Markets, e-Procurement, Business Networks, Intermediaries In The Value Systems, e-Business Modeling, Approaches To Middleware, Enterprise Application Integration, e-Business Integration and Loosely Coupled e-Business Solutions.

Author(s): Seoul National University

NA Pages

Lecture Notes On Management Science

This book explains the following topics: Introduction to Management, Designing Organization, Operations and Marketing Management, Human Resources Management, Project Management, Strategic Management.

Author(s): Institute Of Aeronautical Engineering

281 Pages

The Theory of Operations Management

This note focuses on theoretical work for studying operations planning and control problems. Also reviews the quantitative models and theoretical tools underlying some of the customer-driven operational practices of these cutting-edge companies.

Author(s): Prof. Jeremie Gallien

NA Pages

Mastering Strategic Management Saylor Academy

This book offers the following: 1: Several graphic displays in each chapter that summarize key concepts in a visually appealing format 2: Rich, illustrative examples drawn from companies that are relevant to many students. Major topics covered includes: Mastering Strategy: Art and Science, Leading Strategically, Evaluating the External Environment, Managing Firm Resources, Selecting Business-Level Strategies, Supporting the Business-Level Strategy, Competing in International Markets, Selecting Corporate-Level Strategies, Executing Strategy through Organizational Design, Leading an Ethical Organization.

Author(s): Saylor Academy

337 Pages