Services Operations Management
This book covers the following topics: Understanding the nature of services, Aligning service strategy and service competitiveness, service design, development and automation, Managing human resource in services, Service quality, Service facility design and facility location, Demand management in services, Capacity management or supply management in services, Managing waiting lines and queuing models, Service inventory and supply chain management., Quantitative models in managing service operations.
Author(s): NPTEL
NA Pages 
Principles of Management by David S. Bright
This book online Principles of Management by David S. Bright and others covers the following topics related to Management and Leadership : Managing and Performing, Managerial Decision-Making, The History of Management, External and Internal Organizational Environments and Corporate Culture, Ethics, Corporate Responsibility, and Sustainability, International Management, Entrepreneurship, Strategic Analysis: Understanding a Firm’s Competitive Environment, The Strategic Management Process: Achieving and Sustaining Competitive Advantage, Organizational Structure and Change, Human Resource Management, Diversity in Organizations, Leadership, Work Motivation for Performance, Managing Teams, Managerial Communication, Organizational Planning and ControllingManagement of Technology and Innovation.
Author(s): David S. Bright, and others
NA Pages
This note covers the following topics: The New Paradigms of Management Control Systems, Control Lever, Key Controllable Variables, The Traditional Instruments of Control in Organisations - Auditing, Management Control Process, Budgetary Control and Analysis of Variance , Marketing and Distribution Control,Accountability in Organizations – Responsibility, Accounting, Costing, Transfer Pricing, CVP Analysis, Behavioural Aspect of Management Control, Human Resources Accounting, Management Control in Specialized Organisations - Sectoral Applications,Process of Designing and Controlling System.
Author(s): Ms.A.Punitha, Ms.V.Umasri, Mr.Sk. Md. Nizamuddin, Ms. Kavitha Shanmugam and Dr.R.Radjamanogary
259 Pages
Project Management by The Open University of Hong Kong
This book describes the following topics: Project Management: Past and Present, The Project Life Cycle, Framework for Project Management, Stakeholder Management, Culture and Project Management, Project Initiation, Scope Planning, Project Schedule Planning, Budget Planning, Procurement Management, Quality Planning, Communication Planning, Risk Management Planning , Project Completion.
Author(s): The Open University of Hong Kong
265 Pages
Introduction to Project Management
This note explains the following topics: Project Performance Dimensions, Project Life Cycle, Project Classification, Project Identification and Formulation, Network Analysis, Project Crashing and Project Control.
Author(s): National Institute of Agriculrural Extension Management
72 Pages
