Management of Services Concepts, Design, and Delivery
This note builds on conceptual frameworks and cases from a wide range of service operations, selected from health care, hospitality, internet services, supply chain, transportation, retailing, food service, entertainment, financial services, humanitarian services, government services, and others.
Author(s): Prof. Charles H. Fine
NA Pages 
Principles of Management by David S. Bright
This book online Principles of Management by David S. Bright and others covers the following topics related to Management and Leadership : Managing and Performing, Managerial Decision-Making, The History of Management, External and Internal Organizational Environments and Corporate Culture, Ethics, Corporate Responsibility, and Sustainability, International Management, Entrepreneurship, Strategic Analysis: Understanding a Firm’s Competitive Environment, The Strategic Management Process: Achieving and Sustaining Competitive Advantage, Organizational Structure and Change, Human Resource Management, Diversity in Organizations, Leadership, Work Motivation for Performance, Managing Teams, Managerial Communication, Organizational Planning and ControllingManagement of Technology and Innovation.
Author(s): David S. Bright, and others
NA Pages
Lecture Notes On Leadership And Change Management
This lecture note explains the following topics: Introduction and skills approach to leadership, Contingency leadership, Transformational Leadership, Organizational Design and Change, Employee Relations and Managing Change.
Author(s): Ms. Surabhi Lakshmi
80 Pages
This note covers the following topics: The New Paradigms of Management Control Systems, Control Lever, Key Controllable Variables, The Traditional Instruments of Control in Organisations - Auditing, Management Control Process, Budgetary Control and Analysis of Variance , Marketing and Distribution Control,Accountability in Organizations – Responsibility, Accounting, Costing, Transfer Pricing, CVP Analysis, Behavioural Aspect of Management Control, Human Resources Accounting, Management Control in Specialized Organisations - Sectoral Applications,Process of Designing and Controlling System.
Author(s): Ms.A.Punitha, Ms.V.Umasri, Mr.Sk. Md. Nizamuddin, Ms. Kavitha Shanmugam and Dr.R.Radjamanogary
259 Pages
Project Management by The Open University of Hong Kong
This book describes the following topics: Project Management: Past and Present, The Project Life Cycle, Framework for Project Management, Stakeholder Management, Culture and Project Management, Project Initiation, Scope Planning, Project Schedule Planning, Budget Planning, Procurement Management, Quality Planning, Communication Planning, Risk Management Planning , Project Completion.
Author(s): The Open University of Hong Kong
265 Pages
